Is it necessary to be registered to buy on www.gensami.it?
You can also make the purchase as a guest of the site, registration on our site is not mandatory.
Forgot password?
Request, via form, the new password to access our site.
How can I register for the newsletter?
It's simple, just insert your email into the appropriate box that you find on the homepage after acceptance of our conditions.
Can I receive the invoice of my order?
Of course, request your invoice via form while buying or requesting it by writing to the email customecare@gensami.it
How can I check the state of my order?
Check the status of the shipment via GLS site by inserting your tracking number released while buying.
How can I request information on a product that is no longer available?
Write to the e-mail address customecare@gesami.it, we will be at your disposal.
Where can I find technical information relating to individual products?
In each product you will find "product details": within this section you will find all the technical specifications or write to the e-mail address customecare@gensami.it
Where can I find the cutting board?
In each product you will find "measures and fit": within this section you will find all the necessary information or for more details write to the e-mail address customecare@gensami.it
Can I request a gift box?
All our items are sent with a gift box that gives me homage to all its customers.
How can I make a product?
Follow the instructions indicated inResi & Cambi
Can I change a product?
Follow the instructions indicated inResi & Cambi
4. Shipments
When will I receive my order?
Within 24/48h by corriere GLS
How much are the shipping costs?
Gensami offers all customers the shipment. No shipping cost will be charged
What should I do if the package is damaged at the time of reception?
Report the problem by writing to the address customecare@gensami.it
Yes, provided that there is still a residual balance on the voucher.
Yes. A customer can redeem another gift voucher at the time of check-out.
No, you can't use a gift voucher to buy another.
Yes, the gift vouchers are applied to the final total of the order that includes shipping and taxes.
Is it possible to use gift vouchers together with a discount code?
Yes, gift vouchers represent a form of payment.
