Generali
You can also make a purchase as a guest on the site; registration to our site is not mandatory.
Request a new password via the form to access our website.
It's simple, just enter your email in the box on the homepage, after accepting our conditions.
Certainly, request your invoice via the form during purchase or by writing to customercare@gensami.it
Online orders
Check the shipping status on the GLS website by entering your tracking number provided during the purchase.
Write to us at customercare@gensami.it, we will be at your disposal.
In each product you will find "Product Details": within this section you will find all the technical specifications or you can write to us at customercare@gensami.it
In each product, you will find "Size & Fit": within this section, you will find all the necessary information, or for more details, write to us at customercare@gensami.it
All our garments are sent with gift packaging that Gensami offers to all its customers.
Returns/Replacements
Follow the instructions provided in Returns & Exchanges
Follow the instructions in Returns & Exchanges
Shipping
Within 24/48 hours via GLS courier
Gensami offers free shipping to all customers. No shipping costs will be charged
Report the issue by writing to customercare@gensami.it
Gift Card
Yes, provided there is still a remaining balance on the voucher.
Yes. A customer can redeem another gift card at checkout.
No, you cannot use a gift card to purchase another gift card.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Yes, gift cards are a form of payment.