Payments & Currencies

Payments and returns for deliveries to Italy (EUROPE) are invoiced in Euros (EUR).

Payments are available via:

• Credit or debit card payment
• PayPal payments
• Bank transfer payment
• Gift Card/promotional code payment

Payment by credit or debit card

During the purchase process, you can select the "payment method" and choose the "card" option.

Any banking service fees and charges may be debited to the customer. If transaction fees are charged by their bank, these will not be reimbursed by Gensami.

We accept these credit or debit cards:

New authentication process for credit card payments

Since the beginning of 2021, new banking security regulations have come into force as part of the European Payment Services Directive (PSD2).

These new measures have been introduced to make online payments even more secure.

The PSD2 Directive protects your credit card data through a process called 2-factor authentication, which requires you to verify your identity to prove that it is you, and not someone else, using the card. Thanks to the increased security introduced by the PSD2 regulation, if someone were to get hold of your phone, computer or credit card, they would not be able to make an online payment. For more information, please read the PSD2 Directive on ecb.europa.eu

As of January 2021, banks are required to request 2-factor authentication for online payments above a certain value. If you experience problems with credit card payments, we recommend checking with your bank if your card is already registered for 2-factor authentication. If not, your bank will provide you with instructions on how to register.

Contact your bank for more information.

Payment with Visa or Mastercard

The system checks whether the card uses the 3-D-secure Verified by Visa or Mastercard SecureCode security programs. These are security procedures developed exclusively for these types of credit cards to verify that it is indeed the legitimate credit card holder and the legitimate online seller carrying out the transaction. If a credit card holder is enrolled in the 3-D-secure program, after entering the order details, another inquiry window connected to the customer's bank will open, requesting the "secure code" (a password chosen by you). Only by entering the exact password will the transaction be executed.

If the credit card is not registered for any of these security procedures, payment will be made without further authentication. You can find more information about credit card security procedures at:

Verified by Visa or Mastercard SecureCode

Payment with American Express

The system verifies if the delivery address provided with the order is identical to the billing address registered by American Express (AVS: Amex Address Verification System). If the address does not match, the customer will be notified via email and asked to provide American Express with the chosen delivery address. The order will only be delivered after successful authentication.

For all credit card payments, the following rule applies: Returns will always be refunded to the credit card used for the purchase.

During the purchase process, simply select "PayPal" from the "payment methods" to be automatically transferred to the PayPal page. If you are already a PayPal customer, you just need to log in with your details and confirm the payment. If you do not have a PayPal account, you can open one and confirm the payment.

In case of merchandise return, the amount will be credited to the account used for payment.

In the "payment method" section at checkout, select "bank transfer" and finalize the order.

Bank details and order number will be sent via the automatic confirmation email.

Once you receive the confirmation, transfer the amount to the following account within 48 hours. In order to process the payment, it is essential to include the order number in the payment reference.

Bank Account

Account Holder: Mirages srl

Bank: UNICREDIT spa, Piazza Gae Aulenti, 3 Milan

IBAN: IT59V0200809448000106025879

SWIFT-BIC: UNCRITM1MGA

Any bank and transfer fees will be borne by the customer.

The order will be shipped immediately after the credit is received in our bank account.

The amount of returns will be refunded by transfer to the bank account from which the order payment was made.

1. Once the items have been added to your cart, you can use your Gift Card or store credit.
2. A multi-digit code can be found on the Gift Card or in the Gift Card email.
3. Enter the code in the "Gift Card / Credit / Promotional Code" field on the checkout page.
4. In the "active promotions" field, you can check your code and view the final amount after entering the code.
5. You can now proceed to checkout. On the last page, you can view an order summary and the final amount before confirming your purchase.

If the total order value exceeds the balance of your credit, Gift Card, or promotion, select the payment method you wish to use to cover the difference.

If the balance of your Gift Card or credit exceeds the total order value of the order, you can use the same code for your next purchase.

The remaining amount will be available until your credit balance is completely exhausted.

Gensami reserves the right to block Gift Cards or withhold credit in case of misuse.