Do you need to be registered to buy on www.gensami.it?
No, you can also make the purchase as a guest of the site.
Forgot your password?
Request, through the form, the new password to access our site.
How can I register for the Newsletter?
It's simple, just enter your email in the appropriate box on the homepage and accept our conditions.
Can I receive an invoice for my order?
Of course, request your invoice using the form during the purchase or request it by writing to customercare@gensami.it
How can I check the status of my order?
Check the shipping status via the GLS website by entering your tracking number issued during purchase
How can I request information on a product that is no longer available?
Write to us at customercare@gensami.it, we will be at your disposal.
Where can I find technical information relating to individual products?
In each product you will find "Product details": in this section you will find all the technical specifications or write to us at the e-mail address customercare@gensami.it
Where can I find the size chart?
In each product you will find "Sizes and Fit": in this section you will find all the necessary information or for more details write to us at the e-mail address customercare@gensami.it </ p >Can I request a gift box?
All our garments are sent with a gift box that Gensami pays homage to all its customers.
How can I return a product?
Follow the instructions indicated in Returns & Change
Can I change a product?
Follow the instructions indicated in Returns & Change
4. SHIPMENTS
When will I receive my order?
Within 24 / 48h by GLS courier
How much are the shipping costs?
Gensami offers all customers shipping. No shipping costs will be charged
What should I do if the package is damaged upon receipt?
Report the problem by writing to us at customercare@gensami.it
Yes, as long as there is still a balance left on the voucher.
Yes. A customer can redeem another gift card at checkout.
No, you cannot use a gift card to purchase another one.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can gift-vouchers be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
