Complimentary shipping on all orders worldwide
Take advantage of the free gift box!
Gifts for babies and the whole family
  1. GENERAL

Do you need to be registered to buy on www.gensami.it?

No, you can also make the purchase as a guest of the site.

Forgot your password?

Request, through the form, the new password to access our site.

How can I register for the Newsletter?

It's simple, just enter your email in the appropriate box on the homepage and accept our conditions.

Can I receive an invoice for my order?

Of course, request your invoice using the form during the purchase or request it by writing to customercare@gensami.it

  • ONLINE ORDERS
  • How can I check the status of my order?

    Check the shipping status via the GLS website by entering your tracking number issued during purchase

    How can I request information on a product that is no longer available?

    Write to us at customercare@gensami.it, we will be at your disposal.

    Where can I find technical information relating to individual products?

    In each product you will find "Product details": in this section you will find all the technical specifications or write to us at the e-mail address customercare@gensami.it

    Where can I find the size chart?

    In each product you will find "Sizes and Fit": in this section you will find all the necessary information or for more details write to us at the e-mail address customercare@gensami.it </ p >

    Can I request a gift box?

    All our garments are sent with a gift box that Gensami pays homage to all its customers.


    1. RETURNS / REPLACEMENTS

    How can I return a product?

    Follow the instructions indicated in Returns & Change

    Can I change a product?

    Follow the instructions indicated in Returns & Change

    4. SHIPMENTS

    When will I receive my order?

    Within 24 / 48h by GLS courier

    How much are the shipping costs?

    Gensami offers all customers shipping. No shipping costs will be charged

    What should I do if the package is damaged upon receipt?

    Report the problem by writing to us at customercare@gensami.it

    1. GIFT CARD

    Is it possible to use a gift card more than once?

    Yes, as long as there is still a balance left on the voucher.

    Is it possible to use more than one gift card for one purchase?

    Yes. A customer can redeem another gift card at checkout.

    Can I use a gift-voucher to buy another one?

    No, you cannot use a gift card to purchase another one.

    Can I use a gift-certificate to pay for shipping and taxes?

    Yes, gift cards are applied to the final order total which includes shipping and taxes.

    Can gift-vouchers be used in conjunction with a discount code?

    Yes, gift cards are a form of payment.





    Availability

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