Express shipping and free returns
Take advantage of the free gift box!
Gifts for babies and the whole family
1) GENERAL

Is it necessary to be registered to buy on www.gensami.it?

What are the benefits of registered customers?

I can't access my page.

I cannot view the contents of the site correctly.

Forgot password?

How can I register for the Newsletter?

How can I unsubscribe from the newsletter?

Information on the taxes applied.

Can I receive an invoice for my order?

2) ONLINE ORDERS

How can I check the status of my order?

Are you required to pay any fees in addition to the amount confirmed at checkout?

How can I request information on a product that is no longer available?

How can I search for an article?

Where can I find technical information relating to individual products?

Where can I find the size chart?

Can I add products to an existing order?

Can I request a gift box?

Is the purchase of products online through the shop.brunellocucinelli.com website safe?

How can I track the shipment of my order?

Is it possible to buy a product and send it as a gift?

Are the products purchased online covered by a warranty?

Can I collect my purchase in a boutique?

How do I know when my purchase arrives at the boutique?

What should I bring to the boutique to collect my purchase?

3) RETURNS / REPLACEMENTS

How can I return a product?

How many days do I have to return a product?

Can I return a product received as a gift?

Can I exchange a product?

Can I return two different orders in one return shipment?

Can I ship the return with a different courier than the one that delivered the order?

Where is my return?

How can I check the status of my return?

How long does it take to get a refund in the event of a return?

I filled out the Return Form, but I changed my mind and decided to keep the order. What should I do?

Can I ship the return from a different country than the one where the order was shipped?

Should I return any gifts received with the order in case of a return?

Can I return my purchase to a boutique?

How can I return my purchase to a boutique?

What do I have to bring to the boutique to make the return?

4) PAYMENTS

What are the accepted payment methods?

When will I be charged?

Why are my credit card or other payment instruments rejected at the time of purchase?

In which currencies can I pay?

5) SHIPMENTS

When will i receive my order?

How much are the shipping costs?

Is my shipment insured?

Is a signature required upon delivery?

What should I do if the package is damaged upon receipt?

Where are the shipments of the products purchased in the Online Boutique made?

6) GIFT CARD / GIFT CARD

Is it possible to use a gift card more than once?

Yes, as long as there is still a balance left on the voucher.

Can more than one gift card be used for one purchase?

Yes. A customer can redeem another gift card at checkout.

Can I use a gift card to purchase another one?

No, you cannot use a gift card to purchase another one.

Can I use a gift card to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift vouchers be used in conjunction with a discount code?

Yes, gift vouchers are a form of payment. 

 

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