Express shipping and free returns
Take advantage of the free gift box!
Gifts for babies and the whole family

Shipping Times and Costs

GLS COURIER - Express Service

Delivery within 3 working days

The GLS courier delivers from Monday to Friday. Delivery is not scheduled on Saturdays, Sundays and public holidays.

We offer free standard shipping throughout Italy.

Shipping Restrictions

Shipments are not made to P.O.Boxes, Fermi Posta, APO, FPO, logistics service providers.

Shipping methods

Shipments to Italy can be made by GLS courier.

Is your delivery scheduled in the Milan area?

You will have a special service - Urban Bike - with delivery scheduled for the same day if the item is ordered before 11.30.

If the order is placed after 11.30, delivery will be scheduled for the following day. Any return or exchange will be made exclusively by GLS courier within the foreseen times.

All deliveries made by Gensami are insured against theft and damage from accidents. Once the delivery has been collected and confirmed by signature, the insurance coverage expires.

Orders are processed and shipped during our business hours: Monday - Friday 8am to 7pm (except public holidays)

The order will be ready for shipment within one day of payment.

Traceability

As soon as your order has been shipped, you will receive an e-mail containing the identification number useful for the traceability of GLS. By clicking below you can check the status of the shipment one or two hours after receiving the e-mail.

Shipping with GLS:

Check the status of your shipment

https://gls-group.com/IT/it/home

Packaging

Within the Gensami project, sustainability occupies a very important place.

We mean sustainability both in its purely ecological dimension and in that linked to individual and collective well-being. For this reason we ask ourselves and our partners for integrity and high ecological and fair standards.

Furthermore, by broadening our gaze, we reject fast - fashion programs which, by their nature, feed a mentality that is contrary to the values ​​we believe in, namely that what is beautiful is also useful and has a symbolic, as well as material, value.

We are aware of the importance of giving back to the ecosystem what we receive, so that all the children of the world can continue to enjoy the fruits of nature and the ecosystem.

We have chosen to produce in small batches, to minimize the environmental impact. We only use natural fibers that come from farms with proven standards for the protection of animal welfare.

The technology we use makes it possible to renounce the use of chemicals.

We only use FSC and GRS certified packaging.

Gift Card 

Customers can use their gift cards to make purchases from your store either online or in person at one of the stores.

Customers can redeem and use their gift vouchers both in the Online Shop www.gensami.it and in person in one of the points of sale.

During a purchase, a customer can redeem the value of a gift card by entering the unique code at checkout. This code does not take into account the difference between upper and lower case. Gift vouchers have a balance that can be spent on more than one order. Gift card balances apply to the total value of an order, which can include taxes and shipping.

If the available balance on the gift card is greater than or equal to the total of the order, the customer can complete the order.

If the balance available on the gift card is less than the order total, the customer is asked to choose a second payment method for the difference before placing the order.

The Gift Card is valid for 12 months from the date of purchase and can be used in several installments until the credit runs out.

HOW TO USE A GIFT CARD?

• Once the items have been placed in the cart, you can use your Gift Card or your credit.

• There is a multi-digit code on the Gift Card or in the Gift Card email.

• Enter the code in the "Gift Card / Credit / Promotional Code" field on the checkout page.

• In the "active promotions" field you can check your code and view the final amount after entering the code.

• You can now proceed with checkout. On the last page you have the possibility to view a summary of the order and the final amount before confirming the purchase.

The Gens Newsletter
Sign up to receive updates and exclusive content dedicated to Gens - the extended family united by love for the baby.

Availability

English